QUEUE MANAGEMENT SYSTEM – Yantra Solution

A Premium Quality Queue Management System

Improve your customer experience with our Superior intelligence Queue Management System

Our Queue management system helps organizations to maintain customer flow during service period By:

Maximize productivity

Our queue management system supports both central server and distributed master-slave server architectures. All of its elements are web-based, therefore it can be used with PC, tablet, smart phone, etc. Q-net offers plenty of optional software modules: statistics and monitoring, appointment, alert, visualization, customer feedback, voice recording, etc.

Visualization

Visualization module for the management to gain immediate information about the customer-flow situation in the branch, for the customers to see their position in the virtual queue

Digital Signage

Digital signage (media display) software that shows the usual waiting area display / calling information, video files, RSS feed, another website, pictures, centrally organized, by creating playlists

Identification

The customer can identify himself by entering his phone number, using bank and other cards, RFID cards, etc, for example to get higher priority based on his VIP level & information can be also seen on teller's calling application and in ticket report.

Customer Feedback

Customer feedback module to be used with voice recording module: to be able to evaluate the reason of a bad rate

Statistics

Full reporting and monitoring module, customizable, extended with scheduled report generation to be sent by e-mail.

Rules

Customizable rules can be created to modify operation logic (e.g. change calling order). This way unique customer servicing requirements can be covered.

As an ICT and cybersecurity company, our comprehensive range of services is tailored to support and safeguard your business in the digital landscape.